Trevor’s Exams Emergency Zone – Everything You Need, Instantly

✅What to do if the City&Guild (VWN) or NCFE (CECOS) online test will not start?

Step-by-Step Troubleshooting Guide (updated May 2026)

1. First, uninstall the old Secure Client from your Windows computer. This is the safest first step and helps avoid software conflicts.
2. Next, download and install the latest version of Secure Client from the official website:
   • NCFE: https://ncfe.surpass.com/launchtest
   • City&Guild: https://secureclient.cityandguilds.com/secureclientinstaller.msi
3. If you are using an older laptop, you must also install the Microsoft Visual C++ runtime libraries. 
4. Finally, open the Secure Client. The online test should now start and run correctly. If problems occur, we highly recommend this up‑to‑date City & Guilds installation guide.

✅TQUK Online Exams – Useful and Quick Links

Google Chrome – required by TQUK. Without it, the exam system may not work at all:
https://www.google.com/intl/en_uk/chrome/

To access the exam system as an examiner, follow this link:
https://tna.tquk.org/TNA/TAAdmin/Common/Login/Login.aspx

✅After the TQUK exam

1. Log into the Invigilator Platform using the link: Test and Assessment.
2. Once you have logged in, please click Exam Monitoring System on the left‑hand side.
3. Click Invigilation Form.
4. Click your Centre name from the drop‑down options under Test Centre.
5. Expand the Date Range accordingly
   (Exam booked for = end date & Start date = 5 months before).
6. The Login Name is the learner’s email address. Enter it here and click “Load Batch”.
7. Select the correct Batch (exam / qualification / standard) from the drop‑down options
   (if there are multiple exams, select the latest one).
8. Complete the form by clicking “Yes” to confirm all the requirements.
9. Click Save at the bottom of the page.